Customers don't use Search. They prefer to browse and discover things.
The product team believed this assumption should guide its next investment decision.
Decision being considered
- Remove Search from prominent navigation
- Reduce future development effort
- Redirect investment to other features
What needs to be true?
- Customers naturally prefer browsing over searching.
- Search is not important for finding products quickly.
- Improving Search would not meaningfully improve discovery or conversion.
